PACC911 Pet Adoption Day is on February 25th

PACC911 Pet Adoption Day at Earnhardt Ford is one of the biggest events we have all year. We’ll have over 30 groups on site with dozens of adoptable dogs and cats to choose from. There will be food, vendors, and radio DJ hosted entertainment all under our big outdoor tent. If you were thinking about getting a fluffy friend, this is the place to do it.

The event starts at 10am and goes until 3pm. For more information call 602.922.4779 or go to PACC911.org

Laurie McClellan Tops Earnhardt Ford Sales Charts Again for 2011

It’s Holiday bonus time again at Earnhardt Ford, when we recognize our talented sales force for all their hard work and dedication. Tex Earnhardt was on hand as General Sales Manager Frank Nicolosi presented each salesperson with a little extra holiday jingle. “I always say,” said Tex “the harder you work, the luckier you get. Thank you to everyone who worked a little harder and got a little luckier this year. We appreciate it. Without you, we wouldn’t be here.”

Receiving top honors again this year was Laurie McClellan (pictured with Tex above). Laurie was recognized last year for not only leading Earnhardt Ford in sales and customer service, but for also being the top Ford Salesperson in the entire Phoenix Area.

Congratulations to everyone! Thank you for your hard work, and have a happy holiday!

Ford Phoenix Food Drive

As part of Ford’s Operation Goodwill Phoenix campaign, Ford and Earnhardt Ford has teamed up with St. Mary’s Food Bank and the Children’s Museum of Phoenix to host a food drive.

Boxes for collection are set-up in the front reception area, the Service Department, as well as our commercial services building north of the main building.

Please bring your donations and place them in the boxes. For each person who brings 3 non-perishable food items, you will receive a free pass to the Children’s Museum of Phoenix. Tickets are limited so please get your donations in early to qualify for the free admission ticket redeemable in December for Ford Technology & Innovation Month at the Museum.

Collection will begin today and be available for donations through October 31st. Please be generous and together we can help end childhood hunger in our communities.

Ford “Goes Green”

Dealership: Earnhardt Ford – Chandler, AZ
Salesperson: Ron Dyer

For some, a vehicle is just a way to get around, but for others, it’s an expression of who the driver is. Pam and Bill Ford’s Green Ford Fiesta definitely represents them: feisty, fun, and unique. We really enjoyed working with them, and based on the amount of happy faces in their letter below, they had a great experience here at Earnhardt Ford!

Ron,

Hi! It is Pam & Bill Ford… Enjoy our pics of our Awesome 2012 Ford Fiesta… Love it so much. Having a blast driving around.. WOO HOO—I even got green buckets for the back hatch that match really well & Got my toe nails painted green in honor of my car!!! Have to match everything with Green now. Ha ha! Bill said he got to see you the other day & I got your E-mail off the Business card he gave me & Thought I would shoot you off these pictures… I also Liked — Earnhardt Ford on Facebook…

Take Care & Look forward to seeing you sometime soon. Thanks again for making our Car Buying Experience the Best Ever & you are one Fabulous salesman & person & John is also.. We sure had fun with you two… Hi, to him also.. Take Care.

Pam & Bill Ford THINK GREEN….

Long-time Ford Owners – New Earnhardt Customers

Dealership: Earnhardt Ford – Chandler, AZ
Sales Representative: Laurie McClellan

Earnhardt Auto Centers has stayed in business for 60 years by providing great customer service and competitive pricing. While our longevity and reputation speaks for itself, it always helps when happy customers share their positive experiences with others. That’s exactly what happened with Ted and Melissa H. who read glowing reviews online about Laurie McClellan, top Salesperson at Earnhardt Ford in Chandler. Based solely on the kind words of another satisfied customer, Ted and Melissa made the trip to Earnhardt Ford to work with Laurie. When it was all said and done, they were the proud owners of a brand new Ford F-150.

Salesperson: Laurie McClellan
Top Qualities: Personable, Expert, High Integrity
Comments: Laurie sold us a 2011 F150 at Earnhardt Ford. She was wonderful! She was knowledgeable, not pushy and she facilitated the process with excellence at every step. We’ve purchased many vehicles over the years but this was the best ever experience we’ve had. When it’s time for a new vehicle she’s the one we will go to. We’ll be customers of hers for life!

-Melisss H.

Customer Review – Will G.

1. Customer:
   WILL G.
2. What was the purpose of your visit to Earnhardt Ford?
   Service
3. I was greeted promptly and professionally:
   Strongly agree.
4. My salesperson or service representative was friendly and attentive to my needs:
   Strongly agree.
5. I feel the pricing of the vehicles or the service I received was fair and competitive:
   Strongly agree.
6. I plan on returning to Earnhardt Ford for sales or service in the future:
   Strongly agree.
7. What I like most about Earnhardt Ford:
   I took my 2007 mustang to Camelback Ford for an obvious air conditioning issue, they had the car for two days only to tell me they couldn’t find a problem and charged me a $100 warranty deductible when they fixed nothing! I endured a summer month with poor a/c until I called Rudy at Earnhardt Ford. Rudy was friendly and knowledgable. He tested my air conditioning before I had to pay anything and confirmed that there was a problem, explained that florescent freon was leaking and fixed the problem promptly. I had my car back the next day with ice cold air conditioning!

   I have been a long time mustang owner and I am happy to know that your dealership stands behind your product. I will never let Camelback work on any of my cars again. I have already told my friends and family about the great service I received and will be back.

   Rudy was a great wonderful service advisor.

8. What I think Earnhardt Ford needs to improve upon most:
   Nothing

Earnhardt Ford continually strives to improve the customer experience when buying or servicing a vehicle at our dealership. Your feedback lets us know where we’re doing a great job, and where we could get better. Click here to share your Earnhardt Ford experience.

Customer Review – Quick Lane Impresses

Your opinion matters!

1. Customer:
   Scot S.
2. What was the purpose of your visit to Earnhardt Ford?
   Service
3. I was greeted promptly and professionally:
   Strongly agree.
4. My salesperson or service representative was friendly and attentive to my needs:
   Strongly agree.
5. I feel the pricing of the vehicles or the service I received was fair and competitive:
   Strongly agree.
6. I plan on returning to Earnhardt Ford for sales or service in the future:
   Strongly agree.
7. What I like most about Earnhardt Ford:
   Service was top notch!!!!! I was treated like a good friend and like I have been there many times before, even tho it was my 1st time ever!!
8. What I think Earnhardt Ford needs to improve upon most:
   nothing!!!!! everything was perfect
9. Additional comments:
   I want to tell you what a wonderful experience I had with your service dept. Frank was awesome, I took my girlfriends 2008 Escape in for an oil change and it also needed new tires and Frank even told me other issues with it and even printed out a few tire price sheets for review. The next day it had a brake/turn signal light out and the service team took care of it once again quickly and friendly. I live in the Kansas City area and thought my dealership here was good but Earnhardt Ford service was A1 TOP NOTCH, if I could I would take my 2008 F150 to your service dept. for all my service needs, maybe I should just move to the PHX area just to have an awesome Ford dealership to take my truck to!! Awesome job and really happy with my recent visit!!!

Earnhardt Ford continually strives to improve the customer experience when buying or servicing a vehicle at our dealership. Your feedback lets us know where we’re doing a great job, and where we could get better. Click here to share your Earnhardt Ford experience.

Customer Review – Shonie W.

Your opinion matters!

Earnhardt Ford continually strives to improve the customer experience when buying or servicing a vehicle at our dealership. Your feedback lets us know where we’re doing a great job, and where we could get better. Click here to share your Earnhardt Ford experience.

1. Customer:
   Shonie W.
2. What was the purpose of your visit to Earnhardt Ford?
   Sales
3. I was greeted promptly and professionally:
   Strongly agree.
4. My salesperson or service representative was friendly and attentive to my needs:
   Strongly agree.
5. I feel the pricing of the vehicles or the service I received was fair and competitive:
   Strongly agree.
6. I plan on returning to Earnhardt Ford for sales or service in the future:
   Strongly agree.
7. What I like most about Earnhardt Ford:
   Friendly, relaxed atmosphere. Not pushy and, they listen to what you are looking for in a vehicle. every one was very nice from the front desk, sales, to fianancing it felt like they treated us Better than family.
8. What I think Earnhardt Ford needs to improve upon most:
   Maybe more cofortable chairs at the “paper work” tables.
9. Additional comments:
   “Cowboy” Art Holland and Laurie were Great!! Cowboy showed us the vehicle we were interested in, let us drive it and, when we returned a couple of days later to buy it, he asked us if we wanted to drive it again, to make sure it was the vehicle we wanted. The new Explorer is AWESOME! I feel safe, comfortable and the color is great too. Laurie was very friendly and patient during the “paperwork part” of the sale, did the White Glove inspection with us and, showed us all the new “Goodies” available on this model. She even told us to go in on Saturday for a class on how to get the most out of out new vehicle. Best new car burying experience in years; much better than the dealer in Casa Grande. Earnhardt, Cowboy and Laurie Rock. We will recomend to Everyone we know.

New Shelby GT500 Owner Praises Earnhardt Ford

She did it again… another satisfied customer!

This week we received another glowing review for the Phoenix area’s top Ford Salesperson, Laurie McClellan. Her customers consistently appreciate her friendly disposition as well as her no-pressure style of selling. But don’t take our word for it, check out the following letter from customer Russell Davis who recently purchased a 2012 Shelby GT500 Mustang.

To: Earnhardt Ford Dealership

My personal Earnhardt story that happened on 7/29/2011. I had been shopping for a new car on-line for several months. I visited a few dealerships as well as checked many, many lots online. Most were very pushy, would not listen to me about what I wanted and always tried to sell me something I did not want.

I found a car I was semi interested on-line at Earnhardt and filled out the info requested for them to contact me via e-mail. The car was a 2011 Shelby GT500 Mustang. I say semi interested because I was hoping being a new 2011 they would discount it as the 2012’s were out. I was contacted the next day via e-mail by Laurie McClellan. She answered all my questions and concerns and yet was not pressuring me to show up which was the norm at all the other sites I had contacted.

Narrowing my car selections down I contacted Laurie a few days later and said I was interested in her car with the right numbers (her car and mine) and if I could get pre-approved for a loan. She called me the next day, left a message and asked if I would call her. I called her after work on a Friday afternoon and she gave me the news that she had financing approval for me. She asked if I would come by the dealership.

She gave me the good news that I had my financing approved and the bad news that the 2011 we had been discussing for the last several weeks had sold that morning. She asked if I would be interested in a 2012 which was in their showroom with almost identical options. I thought no way as I was trying to get a discounted year old model.

Long story short, Laurie gave me a very good price both times. She was very honest, showed all documentation, and reviewed the numbers several times. I was sticking to not spending more than I was going to for the 2011. She did not pressure me once, just listened to me and worked the deal.

I bought your 2012 Shelby GT500 Mustang.

It did not stop there. While the dealership was doing their paperwork things, Laurie took me back to Service and introduced me to the service people she works closely with. I met them both and got their cards.

Laurie did a white glove inspection of my car with me for anything that might not meet with my approval. She found and pointed out a little surface scratch that most people would probably not even notice. Right then scheduled a time convenient for me to bring the car back and have it detailed and corrected.

And after all that, she took the time and demonstrated each and every feature of my new Shelby Mustang to make sure I knew how to get the most from all the new bells and whistles on this technological marvel!

I want to congratulate Laurie. She was very professional yet personable. Did not pressure me, listened to what I wanted and went above and beyond in my opinion to make sure my experience at your dealership was very favorable. She was very efficient in time management working on all the things that needed to happen to minimize my time there.

I will be recommending Laurie to all my friends and family.

Thank you,
Russell Davis

Russell, thank you for sharing your experience with us. We sincerely appreciate your business and hope you get lots of enjoyment from your new Mustang. Remember to keep it below the speed limit!

For those of you out there who want to have an awesome vehicle buying experience, and would like to work with Laurie McClellan, you can reach her at 888.210.0170.

Customer Review – Edward L.

Your opinion matters!

Earnhardt Ford continually strives to improve the customer experience when buying or servicing a vehicle at our dealership. Your feedback lets us know where we’re doing a great job, and where we could get better. Click here to share your Earnhardt Ford experience.

1. Customer:
   Edward L.
2. What was the purpose of your visit to Earnhardt Ford?
   Service
3. I was greeted promptly and professionally:
   Strongly agree.
4. My salesperson or service representative was friendly and attentive to my needs:
   Strongly agree.
5. I feel the pricing of the vehicles or the service I received was fair and competitive:
   Strongly agree.
6. I plan on returning to Earnhardt Ford for sales or service in the future:
   Strongly agree.
7. What I like most about Earnhardt Ford:
   The exceptional service. Cynthia and Frank went out of their way to make sure everything was fixed and with minimal expense. Frank kept me up to date as to the progress, as my work took 3 days. Cynthia went out of her way to keep my cost at a minimum.
8. Additional comments: A business is only as good as its employees. Cynthia and Frank stand out! Keep up the good work !