Customer Review – Robin M.

Your opinion matters!

Earnhardt Ford continually strives to improve the customer experience when buying or servicing a vehicle at our dealership. Your feedback lets us know where we’re doing a great job, and where we could get better. Click here to share your Earnhardt Ford experience.

1. Customer:
   Robin M.
2. What was the purpose of your visit to Earnhardt Ford?
   Sales
3. I was greeted promptly and professionally:
   Strongly agree.
4. My salesperson or service representative was friendly and attentive to my needs:
   Strongly agree.
5. I feel the pricing of the vehicles or the service I received was fair and competitive:
   Strongly agree.
6. I plan on returning to Earnhardt Ford for sales or service in the future:
   Strongly agree.
7. What I like most about Earnhardt Ford:
   Laurie is great!!!!!!
8. What I think Earnhardt Ford needs to improve upon most:
   Honestly right now I cant think of anything, maybe when I go back for service ill have something

Customer Review – Bill J.

Your opinion matters!

Earnhardt Ford continually strives to improve the customer experience when buying or servicing a vehicle at our dealership. Your feedback lets us know where we’re doing a great job, and where we could get better. Click here to share your Earnhardt Ford experience.

1. Customer:
   Bill J.
2. What was the purpose of your visit to Earnhardt Ford?
   Service
3. I was greeted promptly and professionally:
   Strongly agree.
4. My salesperson or service representative was friendly and attentive to my needs:
   Strongly agree.
5. I feel the pricing of the vehicles or the service I received was fair and competitive:
   Strongly agree.
6. I plan on returning to Earnhardt Ford for sales or service in the future:
   Strongly agree.
7. What I like most about Earnhardt Ford:
   Made me feel having my business was important.
8. What I think Earnhardt Ford needs to improve upon most:
   N/A

Customer Review – Barbara J.

Your opinion matters!

Earnhardt Ford continually strives to improve the customer experience when buying or servicing a vehicle at our dealership. Your feedback lets us know where we’re doing a great job, and where we could get better. Click here to share your Earnhardt Ford experience.

1. Customer:
   Barbara J.
2. What was the purpose of your visit to Earnhardt Ford?
   Service
3. I was greeted promptly and professionally:
   Strongly agree.
4. My salesperson or service representative was friendly and attentive to my needs:
   Strongly agree.
5. I feel the pricing of the vehicles or the service I received was fair and competitive:
   Strongly agree.
6. I plan on returning to Earnhardt Ford for sales or service in the future:
   Strongly agree.
7. What I like most about Earnhardt Ford:
   We have purchased our last 4 vehicles from your establishment and continue to return because of Ron G. (sales manager). We also enjoy the professionalism and courtesy of your service department employees. Service is performed quickly and efficiently.
8. What I think Earnhardt Ford needs to improve upon most:
   Need more red mustangs in your new car inventory.

Customer Review – Barry K.

Your opinion matters!

Earnhardt Ford continually strives to improve the customer experience when buying or servicing a vehicle at our dealership. Your feedback lets us know where we’re doing a great job, and where we could get better. Click here to share your Earnhardt Ford experience.

1. Customer:
   Barry K.
2. What was the purpose of your visit to Earnhardt Ford?
   Service
3. I was greeted promptly and professionally:
   Somewhat agree.
4. My salesperson or service representative was friendly and attentive to my needs:
   Strongly agree.
5. I feel the pricing of the vehicles or the service I received was fair and competitive:
   Somewhat agree.
6. I plan on returning to Earnhardt Ford for sales or service in the future:
   Strongly agree.
7. What I like most about Earnhardt Ford:
   general service level
8. What I think Earnhardt Ford needs to improve upon most:
   no opinion

Customer Review – Robert M.

Your opinion matters!

Earnhardt Ford continually strives to improve the customer experience when buying or servicing a vehicle at our dealership. Your feedback lets us know where we’re doing a great job, and where we could get better. Click here to share your Earnhardt Ford experience.

1. Customer:
   Robert M.
2. What was the purpose of your visit to Earnhardt Ford?
   Service
3. I was greeted promptly and professionally:
   Strongly agree.
4. My salesperson or service representative was friendly and attentive to my needs:
   Strongly agree.
5. I feel the pricing of the vehicles or the service I received was fair and competitive:
   Strongly agree.
6. I plan on returning to Earnhardt Ford for sales or service in the future:
   Strongly agree.
7. What I like most about Earnhardt Ford:
   Quick Lane is great! Fast, friendly, and efficient. Always a pleasure to work with. I have recommended them to all my friends and neighbors.
8. What I think Earnhardt Ford needs to improve upon most:
   Reduce the heat outside

Earnhardt Ford response: Robert, thanks for your feedback and for spreading the good word about our Quick Lane. We have a team working on reducing the heat outside. Should have something put together by September or October.

“The Best Car Buying Experience Ever!!”

The following letter comes from Anne M. who recently worked with Earnhardt Ford Salesperson, Laurie McClellan:

Hi Laurie,
I completed my survey this evening. Just wanted to let you know that I am still totally happy with my new car, and was very impressed – blown away even – with the professional way in which you handled the entire process, from my just casually looking at the end of May, through my see-sawing about the final purchase the end of June!

I liked the fact that you handled everything. You never pushed me off on the next guy up the chain to talk me into something, and you didn’t try to convince me that I wanted something that I was dead set against. In other words, none of the usual horror stories you hear about buying a car! All of my new cars in the last 20 years have been GM products because of the Family 1st Program. Therefore, there was never any haggling about pricing, but on occasion dealers tried to talk me into dealer options or programs when I wanted the GM installed option and/or program. You did none of that, and I thank you!

Thank you again for helping me with my Ford purchase! Blessings.

Anne

Laurie McClellan is the 2010 Phoenix area Salesperson of the Year. Laurie sold 163 vehicles while maintaining a 97.4 Customer Satisfaction score. She attributes her success to her comfortable, conversational style of customer service, strong product knowledge, and diligent follow-up. To work with Laurie, call 888.210.0170.

e2 Certified – Excellence Shines Through

Internet Fleet Manager, Jerry Samaniego received his Ford e2 Certification form Ford Motor Company for “raising the bar for customer satisfaction, sales, and training.” The e2 designation is Ford’s equivalent to being an Academic All-American. Not only has he consistently reached outstanding sales goals over the past year, he has also maintained customer service scores in the highest percentile across all participating Ford dealerships nationwide.

If you would like to work with Jerry Samaniego when purchasing your next new Ford or pre-owned vehicle, call 888.210.0170.

Congratulations, Jerry on this noteworthy achievement! Keep up the great job.

Customer Review – Brooke L.

Your opinion matters!

Earnhardt Ford continually strives to improve the customer experience when buying or servicing a vehicle at our dealership. Your feedback lets us know where we’re doing a great job, and where we could get better. Click here to share your Earnhardt Ford experience.

1. Customer:
   Brooke L.
2. What was the purpose of your visit to Earnhardt Ford?
   Service
3. I was greeted promptly and professionally:
   Strongly agree.
4. My salesperson or service representative was friendly and attentive to my needs:
   Strongly agree.
5. I feel the pricing of the vehicles or the service I received was fair and competitive:
   Strongly agree.
6. I plan on returning to Earnhardt Ford for sales or service in the future:
   Strongly agree.
7. What I like most about Earnhardt Ford:
   I am always aware of what they did or what might need to be done in the future
8. What I think Earnhardt Ford needs to improve upon most:
   Nothing!

Customer Review – Scott E.

Your opinion matters!

Earnhardt Ford continually strives to improve the customer experience when buying or servicing a vehicle at our dealership. Your feedback lets us know where we’re doing a great job, and where we could get better. Click here to share your Earnhardt Ford experience.

1. Customer:
   Scott E.
2. What was the purpose of your visit to Earnhardt Ford?
   Service
3. I was greeted promptly and professionally:
   Strongly agree.
4. My salesperson or service representative was friendly and attentive to my needs:
   Strongly agree.
5. I feel the pricing of the vehicles or the service I received was fair and competitive:
   Strongly agree.
6. I plan on returning to Earnhardt Ford for sales or service in the future:
   Strongly agree.
7. What I like most about Earnhardt Ford:
   GREAT! Helpful people. Very nice.
8. What I think Earnhardt Ford needs to improve upon most:
   Nothing

Customer Review – Jason W.

Your opinion matters!

Earnhardt Ford continually strives to improve the customer experience when buying or servicing a vehicle at our dealership. Your feedback lets us know where we’re doing a great job, and where we could get better. Click here to share your Earnhardt Ford experience.

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1. Customer:
   Jason W.
2. What was the purpose of your visit to Earnhardt Ford?
   Service
3. I was greeted promptly and professionally:
   Somewhat disagree.
4. My salesperson or service representative was friendly and attentive to my needs:
   Strongly agree.
5. I feel the pricing of the vehicles or the service I received was fair and competitive:
   Somewhat agree.
6. I plan on returning to Earnhardt Ford for sales or service in the future:
   Strongly agree.
7. What I like most about Earnhardt Ford:
   Everybody was very friendly and helpful. Wyn was great and very attentive to my service needs. He explained the services and how the loyalty program worked.
8. What I think Earnhardt Ford needs to improve upon most:
   Greeting customers. This was my first time there, and was unsure what to do after I stopped at the “stop sign” by the quick service bays. Nobody came out to greet me or talk to me or tell me what to do. I had to track down a rep.

Earnhardt Ford Response: Jason, thank you for your feedback. Your comments have been forwarded to our management team and they will look into how to make the drive-up process more “user friendly”.