Customer Review – Barry K.

Your opinion matters!

Earnhardt Ford continually strives to improve the customer experience when buying or servicing a vehicle at our dealership. Your feedback lets us know where we’re doing a great job, and where we could get better. Click here to share your Earnhardt Ford experience.

1. Customer:
   Barry K.
2. What was the purpose of your visit to Earnhardt Ford?
   Service
3. I was greeted promptly and professionally:
   Somewhat agree.
4. My salesperson or service representative was friendly and attentive to my needs:
   Strongly agree.
5. I feel the pricing of the vehicles or the service I received was fair and competitive:
   Somewhat agree.
6. I plan on returning to Earnhardt Ford for sales or service in the future:
   Strongly agree.
7. What I like most about Earnhardt Ford:
   general service level
8. What I think Earnhardt Ford needs to improve upon most:
   no opinion

Customer Review – Robert M.

Your opinion matters!

Earnhardt Ford continually strives to improve the customer experience when buying or servicing a vehicle at our dealership. Your feedback lets us know where we’re doing a great job, and where we could get better. Click here to share your Earnhardt Ford experience.

1. Customer:
   Robert M.
2. What was the purpose of your visit to Earnhardt Ford?
   Service
3. I was greeted promptly and professionally:
   Strongly agree.
4. My salesperson or service representative was friendly and attentive to my needs:
   Strongly agree.
5. I feel the pricing of the vehicles or the service I received was fair and competitive:
   Strongly agree.
6. I plan on returning to Earnhardt Ford for sales or service in the future:
   Strongly agree.
7. What I like most about Earnhardt Ford:
   Quick Lane is great! Fast, friendly, and efficient. Always a pleasure to work with. I have recommended them to all my friends and neighbors.
8. What I think Earnhardt Ford needs to improve upon most:
   Reduce the heat outside

Earnhardt Ford response: Robert, thanks for your feedback and for spreading the good word about our Quick Lane. We have a team working on reducing the heat outside. Should have something put together by September or October.

“The Best Car Buying Experience Ever!!”

The following letter comes from Anne M. who recently worked with Earnhardt Ford Salesperson, Laurie McClellan:

Hi Laurie,
I completed my survey this evening. Just wanted to let you know that I am still totally happy with my new car, and was very impressed – blown away even – with the professional way in which you handled the entire process, from my just casually looking at the end of May, through my see-sawing about the final purchase the end of June!

I liked the fact that you handled everything. You never pushed me off on the next guy up the chain to talk me into something, and you didn’t try to convince me that I wanted something that I was dead set against. In other words, none of the usual horror stories you hear about buying a car! All of my new cars in the last 20 years have been GM products because of the Family 1st Program. Therefore, there was never any haggling about pricing, but on occasion dealers tried to talk me into dealer options or programs when I wanted the GM installed option and/or program. You did none of that, and I thank you!

Thank you again for helping me with my Ford purchase! Blessings.

Anne

Laurie McClellan is the 2010 Phoenix area Salesperson of the Year. Laurie sold 163 vehicles while maintaining a 97.4 Customer Satisfaction score. She attributes her success to her comfortable, conversational style of customer service, strong product knowledge, and diligent follow-up. To work with Laurie, call 888.210.0170.

Customer Review – Brooke L.

Your opinion matters!

Earnhardt Ford continually strives to improve the customer experience when buying or servicing a vehicle at our dealership. Your feedback lets us know where we’re doing a great job, and where we could get better. Click here to share your Earnhardt Ford experience.

1. Customer:
   Brooke L.
2. What was the purpose of your visit to Earnhardt Ford?
   Service
3. I was greeted promptly and professionally:
   Strongly agree.
4. My salesperson or service representative was friendly and attentive to my needs:
   Strongly agree.
5. I feel the pricing of the vehicles or the service I received was fair and competitive:
   Strongly agree.
6. I plan on returning to Earnhardt Ford for sales or service in the future:
   Strongly agree.
7. What I like most about Earnhardt Ford:
   I am always aware of what they did or what might need to be done in the future
8. What I think Earnhardt Ford needs to improve upon most:
   Nothing!

Customer Review – Scott E.

Your opinion matters!

Earnhardt Ford continually strives to improve the customer experience when buying or servicing a vehicle at our dealership. Your feedback lets us know where we’re doing a great job, and where we could get better. Click here to share your Earnhardt Ford experience.

1. Customer:
   Scott E.
2. What was the purpose of your visit to Earnhardt Ford?
   Service
3. I was greeted promptly and professionally:
   Strongly agree.
4. My salesperson or service representative was friendly and attentive to my needs:
   Strongly agree.
5. I feel the pricing of the vehicles or the service I received was fair and competitive:
   Strongly agree.
6. I plan on returning to Earnhardt Ford for sales or service in the future:
   Strongly agree.
7. What I like most about Earnhardt Ford:
   GREAT! Helpful people. Very nice.
8. What I think Earnhardt Ford needs to improve upon most:
   Nothing

Customer Review – Jason W.

Your opinion matters!

Earnhardt Ford continually strives to improve the customer experience when buying or servicing a vehicle at our dealership. Your feedback lets us know where we’re doing a great job, and where we could get better. Click here to share your Earnhardt Ford experience.

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1. Customer:
   Jason W.
2. What was the purpose of your visit to Earnhardt Ford?
   Service
3. I was greeted promptly and professionally:
   Somewhat disagree.
4. My salesperson or service representative was friendly and attentive to my needs:
   Strongly agree.
5. I feel the pricing of the vehicles or the service I received was fair and competitive:
   Somewhat agree.
6. I plan on returning to Earnhardt Ford for sales or service in the future:
   Strongly agree.
7. What I like most about Earnhardt Ford:
   Everybody was very friendly and helpful. Wyn was great and very attentive to my service needs. He explained the services and how the loyalty program worked.
8. What I think Earnhardt Ford needs to improve upon most:
   Greeting customers. This was my first time there, and was unsure what to do after I stopped at the “stop sign” by the quick service bays. Nobody came out to greet me or talk to me or tell me what to do. I had to track down a rep.

Earnhardt Ford Response: Jason, thank you for your feedback. Your comments have been forwarded to our management team and they will look into how to make the drive-up process more “user friendly”.

Customer Review – Crystal J.

Your opinion matters!

Earnhardt Ford continually strives to improve the customer experience when buying or servicing a vehicle at our dealership. Your feedback lets us know where we’re doing a great job, and where we could get better. Click here to share your Earnhardt Ford experience.

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1. Customer:
   Crystal J.
2. What was the purpose of your visit to Earnhardt Ford?
   Service
3. I was greeted promptly and professionally:
   Somewhat agree.
4. My salesperson or service representative was friendly and attentive to my needs:
   Strongly agree.
5. I feel the pricing of the vehicles or the service I received was fair and competitive:
   Strongly agree.
6. I plan on returning to Earnhardt Ford for sales or service in the future:
   Strongly agree.
7. What I like most about Earnhardt Ford:
   Convenience
8. What I think Earnhardt Ford needs to improve upon most:
   I miss having an assigned Service Rep, that when I schedule a service they are there to go over my vehicle with me.

Earnhardt Ford’s Response: Crystal, you’ll be happy to know that we still still have Service Advisors with whom you can schedule appointments who can go over your vehicle with you when you visit the service drive. We did, however expand our service by adding the Quick Lane which handles oil changes, tires, as well as routine maintenance. In the Quick Lane, instead of a single Advisor, we have a team of attendants who work together to make routine visits fast, friendly, and convenient.

If you would like to schedule your future appointments with a specific Service Advisor, simply request them when speaking to the scheduler. For a list of Service Advisors, click here.

The Scenic Route to Wisconsin

The Earnhardt name reaches way beyond the borders of Arizona. Each year we sell hundreds of vehicles to folks all across the country. When traveling, it’s always fun spotting Earnhardt cars where you least expect to find them.

A few weeks ago, Laurie McClellan worked with Brett, Carol, and Blaze B. who drove all the way down from Wisconsin to buy a car from Earnhardt Ford. Ironically, they purchased a GMC truck which they fell in love with.

They recently emailed Laurie a lovely message as well as a few photos from their road trip back home:

Laurie,

Here’s just a few photos of our journey back to Wisconsin. Carol and I just want to say thank you for the wonderful treatment we received from you. I’m sure Tex knows he has a great sales lady. As I said on the phone, we are going to do this again.

One of my neighbors offered me blue book for the GMC already. No rust is a good thing.

The photo of the Wisconsin sign was a little blurry but was worth sending. We did the tourist thing at Tombstone, Rosewell, Dodge City. Its nice to be home, but are planning for the next trip to come and see you already.

Thank you again,

Brett, Carol and Blaze B.

P.S. It was great to see the sun down there, as we haven’t seen much since we’ve been back in the rainy northwoods.

Well, a much appreciated thank you back to you, Brett, Carol & Blaze for your business. We look forward to seeing you again soon!

Customer Review – Robert C.

Your opinion matters!

Earnhardt Ford continually strives to improve the customer experience when buying or servicing a vehicle at our dealership. Your feedback lets us know where we’re doing a great job, and where we could get better. Click here to share your Earnhardt Ford experience.

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1. Customer:
   Robert C.
2. What was the purpose of your visit to Earnhardt Ford?
   Service
3. I was greeted promptly and professionally:
   Somewhat agree.
4. My salesperson or service representative was friendly and attentive to my needs:
   Somewhat agree.
5. I feel the pricing of the vehicles or the service I received was fair and competitive:
   Somewhat disagree.
6. I plan on returning to Earnhardt Ford for sales or service in the future:
   Strongly disagree.
7. What I like most about Earnhardt Ford:
   The sales guy I worked with was helpful
8. What I think Earnhardt Ford needs to improve upon most:
   Customer satisfaction and the quality of the service dept.
9. Additional comments:
   This is the note I posted on my facebook account and also yours and Fords page. I figure if you guys can’t fix it ill just need to know who my lawyer needs to contact when the car catches fire or stalls on the freeway during a rain storm because of a short circuit when the electronics get wet.

   First I bought a car from them it was only a year old 30k miles on it never thought it should have a problem (that was my mistake). One day after a really bad rain storm I noticed that the car had moisture on the inside of the windows. So I checked the carpets and it was flooded on the driver’s side front and back floors. So I brought the car into the dealership and they said that they couldn’t find the problem but they did replace the carpet (only because it was ripped after an inspection for more flooding). I asked them about the water getting in they said they couldn’t find it leaking anywhere, I thought maybe I didn’t roll up the window all the way. WELL after another rain storm the car was flooded AGAIN. Now I knew there was a problem. I brought it back to the dealership and they said it’s probably from the windshield so they reset the windshield, and said it “should” be fixed now. Well since I live in Arizona it rains only a couple times a year, about 6 -8 months go by before it rains again and guess what it’s STILL leaks. I called Ford and they said well there’s nothing they can do for me, because I was out of warranty. I told them that it was NEVER fixed from before; this is not a new issue. They still refused to fix the problem. SO now I still have a car that leaks water into it and no solution. This is the customer service I get for buying a car from them. SO to all my facebook friends out there please pass this “GREAT” customer service experience on to your friends and let them know how well this dealership treats its customers. TOTAL DISLIKE!!!!!

Earnhardt Ford Response:
Issue has been forwarded to upper management, and we are currently revisiting this customer’s situation to see if there’s something we can do.

Customer Review – Lloyd W.

Your opinion matters!

Earnhardt Ford continually strives to improve the customer experience when buying or servicing a vehicle at our dealership. Your feedback lets us know where we’re doing a great job, and where we could get better. Click here to share your Earnhardt Ford experience.

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1. Customer:
   Dr. Lloyd Williams
2. What was the purpose of your visit to Earnhardt Ford?
   Service
3. I was greeted promptly and professionally:
   Strongly agree.
4. My salesperson or service representative was friendly and attentive to my needs:
   Strongly agree.
5. I feel the pricing of the vehicles or the service I received was fair and competitive:
   Strongly agree.
6. I plan on returning to Earnhardt Ford for sales or service in the future:
   Strongly agree.
7. What I like most about Earnhardt Ford:
   I want to significantly thank and ask you to honor Frank P., Jon D., & Scott M. for the EXCEPTIONAL WORK ACCOMPLISHED ON MY E-250 VAN. The muffler system needed replacing – however, because I have a handicapped van, the intellectual capital, application, and experience necessary to complete the task was outside the bounds of what one would normally experience. YET, THEY WORKED COLLABORATIVELY TO COME UP WITH A SOLUTION, IMPLEMENT THE SOLUTION and still get me out of the shop within 4 hours. Additionally exceptional was the work of the staff in the Quick Lane Division.

   Thank you for excellent service.

   Respectfully,

   Lloyd C. Williams, Ph. D., Ph. D., D. Min.
   Organizational and Clinical Psychologist
   The Institute for Transformative Thought and Learning, LLC
   Website: www.ittl.org

8. What I think Earnhardt Ford needs to improve upon most:
   Nothing that i can think of at the moment
9. Additional comments:
   Tex, thank you for also ALWAYS BEING HUMAN, PERSONABLE AND AVAILABLE to the customers. Your humility continues to impress me and always challenges me to be the same in my businesses.