Earnhardt Ford

Saved
Call 480-866-9848 Directions

Comprehensive Guide Ford Dealerships Phoenix


Understanding Ford Dealerships: A Comprehensive Guide

The American auto industry has been fueled by the Ford brand since its earliest days. It wasn’t long after that local Ford dealers began to play a crucial role in the auto industry, providing not only the extensive range of Ford vehicles but also repair and maintenance services, and financing options. For instance, our Phoenix dealership group started with one man -- Tex Earnhardt -- and one Ford in 1951.

In this guide, we’ve aimed to provide a detailed understanding of what you will find at Ford dealerships, including the pros and cons of these dealers. Our goal is to help shoppers navigate the car buying process successfully.  

VIEW INVENTORY

What to Expect From Ford Dealerships

From the iconic Ford Mustang to built-Ford-tough trucks, Ford dealerships provide a broad spectrum of today’s most interesting and useful vehicles. Used cars and certified preowned Fords expand the selection. Plus competitive financing offers are essential to the buying process.


Ensuring a better ownership experience is the ultimate goal of the maintenance and repair services carried out by certified technicians who are trained to handle Ford cars trucks and SUVs.  

A bright red Ford Mustang Mach-E electric SUV is parked on a light-colored paved area. The car faces slightly right, showcasing its front and passenger side. In the background, there's a grand, classical-style building with tall columns and large windows, under a clear blue sky. Trees and some greenery are visible further in the background to the right.

    Pros and Cons of Ford Dealerships

    PROS

    Wide Range of Vehicles 

     Shoppers need a range of vehicle sizes, trim levels, and prices. For this reason, a diverse selection of Ford cars, trucks and SUVs is essential if a dealer is to help shoppers eager to match their choice to their lifestyle, their budget, or their size needs.

    Car Financing Options 

    Ford dealerships offer various financing choices, making it easier for customers to purchase the car they need or want. On the one hand, this is a great way to overcome low credit scores. On the other hand, this competitiveness greatly benefits those with good credit scores by offering rewarding options. 

     Quality Maintenance and Expert Repair

     Ford vehicles are well-built, and they can stay that way with knowledgeable repairs and expert maintenance. That’s why Ford dealerships must have certified Ford technicians who fully understand the systems and engines common to the brand. Ford parts by original equipment manufacturers are also an integral part of successful repairs.

     CONS

    Repair Prices  

    Dealership repair prices are considered more expensive than prices at independent shops. This can discourage Ford owners and lead them away to non-branded repairs and maintenance. At Earnhardt Ford, our NoBull approach includes competitive rates for maintenance and repairs.  

    Limited Negotiation  

    While some local Ford dealerships allow for price negotiation, some hold firm to published prices. This practice can feel limiting to many shoppers who are accustomed to a certain give-and-take at their local Ford dealer.  

    Customer Reviews and Opinions  

    There are numerous places to find authentic local reviews of dealerships, such as Reddit, Trustpilot, Google, and DealerRater. Many Ford dealerships, such as our own, share these customer reviews -- both positive and negative. It helps shoppers learn more about the process.  

    One Reddit user shared, “I’ve had a great experience with my local Ford dealership. They have a wide selection of vehicles and the staff is very helpful. However, their services can be a bit pricey.”  

    Another user on Trustpilot noted, “the financing options at my Ford dealership made it easy for me to purchase my car. However, I was not able to negotiate the price as much as I would have liked.”  

    Comparing Viewpoints

    While most customers appreciate the wide selection of vehicles and quality services at Ford dealerships, some have expressed dissatisfaction with the limited room for negotiating prices. This implies the importance of researching and comparing different Ford dealerships to find one that best suits your needs and budget. 

    Data-Driven Insights

    According to a 2020 survey by Cox Automotive, customer satisfaction with branded dealer service departments increased over the past two years. Among these, Ford dealerships received an above average score. The data suggest that Ford dealerships offer quality services, even if the cost may be higher than certain independent auto repair shops.

    About Us

    As a standout Ford dealership in Phoenix metro, we are committed to providing a comprehensive suite of car-buying and car ownership services.  Our staff focus on providing exceptional customer service --  whether they are involved with sales and financing for our extensive inventory of Ford vehicles or they work for our top-notch service department.  

    Our years of experience in this industry have equipped us with the knowledge and expertise to guide you through your car buying journey and beyond.

    Our Chandler dealership is not just a place to purchase a new Ford; it’s a hub for car enthusiasts where you can learn more about the latest Ford models, get tips and tricks for long-term car ownership, and connect with like-minded Phoenix area drivers. 

    First-time buyers -- and anyone who feels cautious about the car-buying process -- can enjoy detailed guidance to help them make the best decision.  For Ford owners in the Phoenix area, we provide efficient and reliable maintenance and repair services to ensure your Ford stays in optimal condition.

A wide-angle interior shot of a modern car's dashboard and front seats, looking out through the windshield. The dark grey and black interior features red stitching on the seats, dashboard, and door panels. A digital instrument cluster is visible behind the steering wheel, displaying "0.0". To the right, a large, horizontal infotainment screen shows navigation or media information. Beyond the windshield, a scenic outdoor landscape with a river, lush trees with autumn colors, and distant mountains can be seen under an overcast sky.

    What Sets Us Apart

    Extensive Inventory

    Our successful Ford dealership is able to maintain a large inventory of the latest models -- from Ford trucks to hybrid and electric vehicles. This allows us to offer a variety of trim levels, giving customers a solid idea of the options available from this iconic brand. Our certified pre-owned and other used cars extend our ability to serve a wide variety of budgets and preferences. Get preapproved and start shopping.

    Customer Service

    Our team of knowledgeable and friendly staff is always ready to assist you -- online, by phone and in person.  From answering your queries to guiding you through the buying process, we ensure a seamless experience. The latest model reviews are on our website. Plus you can find out the latest Ford offers by contacting our sales department or get help with scheduling from our Ford service center. In addition, NoBull Express is ready to help you do the entire process online and bring the test drive to you.

    Service Department

    We offer a well-rounded service department with the ability to provide fast oil changes and tire rotations as well as perform the most intricate repairs. It all starts with certified technicians, backed by state-of-the-art equipment in a well-stocked shop. Our goal is to ensure your Ford vehicle is well-maintained to avoid costly repairs.

    Customer Opinions and Reviews

    We believe in the power of customer feedback, incorporating it into our operations to continuously improve our services. Based on reviews from Reddit, G2, Trustpilot, and Capterra, our customers commend us for our exceptional customer service, quality inventory, and reliable maintenance services.

    One Reddit user noted, “Their service department is top-notch. I’ve always been treated with respect and they do a terrific job of maintaining my Ford.”  Another customer on Trustpilot shared, “I bought my first car from them, and the entire process was smooth. They took the time to explain everything and helped me make the best choice.”

    Of course, we acknowledge that there’s always room for improvement. For instance, some customers have expressed wishes for extended service hours. We are currently looking into this to see how we can accommodate our customer’s needs.

    Data Driven Insights

    According to a recent industry report, Ford dealerships that prioritize customer service and offer an extensive inventory tend to have higher customer satisfaction rates. With a satisfaction rating of 90 percent, we are proud to be part of this statistics. Committed to maintaining this high standard, we are constantly improving our actions based on customer feedback and industry trends.

A vibrant red SUV, possibly a Ford Explorer, kicks up a small cloud of dust as it drives along a narrow, unpaved road through a dense forest. The road, which takes up the foreground, is framed by lush green foliage on both sides. Tall evergreen trees dominate the background, suggesting a natural or wilderness setting.

Conclusion

In conclusion, Ford dealerships are a valuable resource for a wide selection of vehicles and quality maintenance services. Customer satisfaction generally remains high, thanks to quality service and extensive inventory provided by these dealerships. However, potential buyers should realize that there may be limited price negotiation opportunities. 


Customer reviews and personal research remain crucial to ensuring the best car-buying experience. If you live in the Phoenix area, rest assured that our Chandler Ford dealership remains committed to providing exceptional service, a broad range of Ford vehicles, and reliable maintenance services, while continuously seeking ways to meet the needs of our many and varied customers. 


We are grateful for the trust our customers have placed in us and look forward to serving you in the future. Schedule a test drive or visit our showroom to learn more about the best Ford for your needs.



Actual vehicle price and payments may vary for various reasons - including but not limited to - applicable manufacturer rebates, special limited time offers, dealer incentives, taxes, fees, and buyer's credit qualifications, dealer add-ons, market product (or vehicle) scarcity and $599.00 dealer doc fee. Financing on approved credit. Must qualify for some offers. Some offers may not be available with special financing, lease and some other offers.

Although every reasonable effort has been made to ensure the accuracy of the information contained on our website, absolute accuracy cannot be guaranteed. Dealer cannot be held liable for data that may be listed incorrectly. While we make every effort to ensure the data listed here is correct, there may be instances where some of the factory rebates, rates, incentives, options or vehicle features may be listed incorrectly as we receive data from multiple data sources. All vehicles are subject to prior sale. Not responsible for typographical errors. Equipment added by the dealer or the purchaser will increase the overall transaction amount.

Refer to our Privacy and User Consent for details about information we collect and various communication methods we will use to assist customers. By providing your contact information to ANY form contained in – or connected to – this website, you are hereby agreeing to receive text messages from this dealership and our affiliates or partners at the number(s) and/or information which you have provided. You are also expressly consenting to recurring contact from the aforementioned company or its business partners at the number you provided regarding products or services via live, automated or prerecorded telephone call, text message or email. You understand that your telephone provider may impose charges on you for these contacts, and you are not required to enter into this agreement/consent as a condition of purchasing property, goods, or services. You also understand that you may revoke this consent at any time by notifying the dealership in writing.

Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. All vehicles are subject to prior sale. Price does not include applicable tax, title, and license charges. ‡Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week.